Accommodation - Pinnacle National Service Centre
The Pinnacle National Service Centre provides a single point of contact for requests from families living in Service Family Accommodation
What's it for?
Pinnacle Group operate our UK National Service Centre. This provides a single point of contact for requests from families living in Service Family Accommodation (SFA) including raising repairs and maintenance issues, the allocations of homes and conducting move-in and move-out appointments. All the information you need can be found on the Pinnacle Service Families website
Contacting Pinnacle
You can call their Service centre on 0800 031 8628, or from overseas on +44 (0) 161 605 3529. All call are free from landline or mobile and the service centre is open from 8.30am – 4.30pm, Monday-Friday, with the repairs phone line available 24 hours a day, every day of the year.
Alternatively if you want to email them, instead of emailing hello@pinnacleservicefamilies.co.uk Pinnacle has revised the process so you can now go directly to the department you need to contact:
for applications, allocations and requests:
HomeServices@pinnacleservicefamilies.co.uk
to send in any medical/Occupational Therapy reports for the case managers to review:
HomeServicesConfidential@pinnacleservicefamilies.co.uk
to discuss retention enquiries or to send in supporting evidence for retentions:
Retentions@pinnacleservicefamilies.co.uk
for queries relating to existing repairs or to raise a new repair, use Pinnacle’s
form or contact
Repairs@pinnacleservicefamilies.co.uk
to discuss or book statutory gas or electrical inspections:
ComplianceSupport@pinnacleservicefamilies.co.uk
to raise or discuss complaints, compliments or compensation:
Page last updated: 23 January 2024