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Employee Assistance Programme (EAP)

Employee Assistance Programme (EAP) is a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.

Employee Assistance Programme (EAP)

Who is it for?

All MOD Civilians.


What do I get?

You have access to a 24-hour helpline every day of the year covering a wide range of issues including emotional support for stress, anxiety, bullying and harassment, family issues, domestic abuse and bereavement. They can also provide advice on childcare support, consumer issues and legal information.


It offers not only reactive support when you need it but also proactive and preventative support to deliver the best possible outcomes.

How do I claim?


Call Health Assured’s 24-hour helpline on 0800 345 7047.

What happens next?

A qualified counsellor or legal adviser will answer. If it is your first call, they will ask for the name of your employer(MOD)/TLB area, and some contact details. Health Assured use this information to get you set up and ready on their system.


  • If you have called before, they will ask some security questions. These are simple – your date of birth, or postcode. Data security is important, so you must answer these correctly to continue. Health Assured treats your data with total confidentiality.
  • They will ask what your call relates to. This is to make sure you get the right support as quickly as possible. If a counsellor answers, and you need legal advice, they will transfer you to an advisor and vice versa. In the unlikely event that the appropriate counsellor or advisor is unavailable, they will arrange a call-back at the best time for you.


Please see the EAP Information Leaflet, Employee Guidance and Employee FAQ’s for further information.

If you are a manager please see the EAP Manager's Guide and Manager's FAQs for further information.


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